Privacy Policy
1. Introduction
Furniture Box respects the privacy of its customers and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy applies to the website of Furniture Box and to all enquiries, quotations, orders, trade accounts and customer service interactions involving Furniture Box customers. By engaging with Furniture Box, you agree to the collection and use of information in accordance with this policy.
Furniture Box supplies wholesale office furniture to office furniture retailers, online sellers, fit-out companies, commercial buyers and approved wholesale accounts throughout Australia.
2. Information We Collect
Furniture Box may collect the following types of information:
Business and contact information
- Business name and trading name
- Australian Business Number (ABN), if provided
- Contact person name
- Email address
- Phone number
- Billing address
- Delivery address
Account and order information
- Trade account registration details
- Order and invoice history
- Quotation requests and history
- Delivery and freight requirements
Information you provide
- Information submitted via website enquiry forms
- Information provided by email, phone or in writing
- Account registration information
- Order and product selection details
Website usage information
- Pages visited on the Furniture Box website
- Browser type and device information
- Referral source or search engine used
- Other browsing behaviour collected via cookies or analytics tools
3. How We Use Information
Furniture Box uses collected information for the following purposes:
- To respond to product and pricing enquiries
- To prepare and issue quotations
- To process orders and generate invoices
- To manage trade accounts and account terms
- To arrange delivery, freight and installation services
- To provide customer service and support
- To improve the Furniture Box website and service offering
- To send updates relevant to your account, orders or business relationship, where permitted
Furniture Box will not use your information for purposes unrelated to your enquiry, account or order without your consent, unless required or permitted by law.
4. Sharing Information
Furniture Box does not sell or rent customer personal information to third parties.
Furniture Box may share customer information with the following categories of third parties, only where necessary to fulfil orders, deliver goods or provide services:
- Freight carriers, couriers and installers: to arrange delivery of goods to customer addresses or end-customer sites
- Payment providers: to process online or card payments securely
- IT, website, hosting and email service providers: to maintain and operate the Furniture Box website and business systems
- Professional advisers: where required for legal, accounting or business advice
- Government authorities: where required by law, including tax and regulatory obligations
Each third party is only provided with the information reasonably necessary to perform its function.
5. Payment Information
Where online or card payments are processed, payment details may be handled by third-party payment providers. Furniture Box does not intentionally store full credit card details on its own systems unless required for a specific approved process.
If you have questions about how payment information is handled, please contact Furniture Box prior to making a payment.
6. Data Security
Furniture Box takes reasonable steps to protect the personal information it holds from misuse, loss, unauthorised access and disclosure. These steps include using secure systems, limiting access to customer data within the business, and working with reputable IT and hosting providers.
No data transmission or storage system can be guaranteed to be completely secure. If you have concerns about the security of your information, please contact Furniture Box to discuss.
7. Access and Correction
Customers may contact Furniture Box to request access to the personal information held about them. Furniture Box will endeavour to respond to access requests within a reasonable timeframe.
If you believe any information held about you is inaccurate or out of date, please contact Furniture Box and we will correct it. Contact details are provided in Section 12 below.
8. Marketing Communications
Furniture Box may send relevant updates about products, services, account matters or business developments to customers where there is an existing business relationship.
Customers may unsubscribe from marketing communications at any time by contacting Furniture Box in writing, or by requesting not to receive further updates. Every marketing communication will include an option to unsubscribe or opt out.
Furniture Box does not sell customer information to third parties for marketing purposes.
9. Cookies and Website Analytics
The Furniture Box website may use cookies or similar technologies to collect website usage information, including pages visited, browser type and referral source. This information is collected to understand how visitors use the website and to support website improvement.
Users may adjust their browser settings to disable cookies or opt out of analytics tracking. Disabling cookies may affect the functionality of some parts of the website.
10. Third-Party Links
The Furniture Box website may contain links to third-party websites. Furniture Box is not responsible for the privacy practices or content of any third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.
11. Changes to This Privacy Policy
Furniture Box may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements or other reasons. The updated policy will be published on this page with an updated “Last updated” date.
Customers are encouraged to review this page periodically to stay informed of any changes.
12. Contact
For privacy-related enquiries, to request access to your personal information, to update your details, or to unsubscribe from marketing communications, please contact:
Email: [email protected]
Furniture Box will endeavour to respond to all enquiries within a reasonable timeframe.
